Terms and Conditions - Julee Gracey

1. INTRODUCTION

1.1 Who We Are

Go Digital Marketing Co LLC (“Company,” “Go Digital,” “Julee Gracey,” “we,” “us,” or “our”) provides digital programs, live workshops, coaching services, and online content (collectively, the “Services”) through our websites at www.juleegracey.com and www.highlyconfidentuniversity.com (both referred to as the “Site”) and affiliated platforms. These Terms and Conditions (“Terms”) govern your use of our Site and any Service you purchase, register for, or otherwise engage with. Please read these Terms carefully before using our Services. By accessing or using any part of the Site or Services, you agree to be bound by these Terms—including the arbitration agreement in Section 10, which affects your legal rights in the event of a dispute.

1.2 Changes to These Terms

We reserve the right to update or modify these Terms at any time. If we make changes, we will post them here and update the effective date at the top of this page. Your continued use of the Services after any changes are posted constitutes your acceptance of the updated Terms.

1.3 Privacy Policy

We are committed to protecting your privacy. Our Privacy Policy explains how we collect, use, and safeguard your personal information. By using the Services, you agree to the practices outlined in our Privacy Policy.

2. ACCESS AND USE OF THE SERVICE

2.1 Personal and Limited License

The Services are for your personal, non-commercial use only. When you purchase or access content from Go Digital Marketing Co LLC, we grant you a limited, non-exclusive, non-transferable license to view and use that content for your individual learning and development. This license does not allow you to copy, distribute, modify, share, or resell any of our materials. We reserve the right to revoke access or terminate this license at any time, for any reason.

2.2 Account Registration

To access certain Services, you may be required to register and create an account. When doing so, you agree to provide accurate, current, and complete information and to keep that information updated. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

If you suspect unauthorized access to your account, you agree to notify us immediately at support@juleegracey.com. We are not responsible for any loss or damage resulting from your failure to safeguard your login credentials.

2.3 Age Restrictions

Our Services are intended for users who are 18 years of age or older. If you are under the age of 18, you may only use our Services with the involvement and consent of a parent or legal guardian. No one under the age of 13 may use the Services under any circumstances.

2.4 Service Availability and Changes

We reserve the right to change, suspend, or discontinue any aspect of the Service at any time, with or without notice. This includes the availability of content, features, and tools. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service.

2.5 Data Storage and Retention

We may impose limits on how much content you can store through our Services and how long it remains available. We also reserve the right to delete inactive accounts or outdated content. You are responsible for maintaining copies of any content you wish to retain.

2.6 Mobile Services

If you access the Site or Services via a mobile device, please note that your wireless carrier’s standard rates and fees may apply. By using our Services via mobile, you consent to receive communications from us via text message or other mobile communication methods. If your mobile number changes, it is your responsibility to update your account information.

3. CONDITIONS OF USE

3.1 Acceptable Use Policy

By using our Services, you agree to act with integrity, respect, and professionalism. You may not use the Services to:

Upload or share content that infringes on intellectual property rights or the privacy of others
Transmit any form of spam, viruses, malware, or malicious code
Harass, threaten, defame, or otherwise cause harm to others
Use false information or impersonate another person
Violate any local, national, or international law
Attempt to gain unauthorized access to any portion of the Site, its systems, or another user’s account
Collect or harvest information from the Site for commercial purposes without permission

We reserve the right to suspend or terminate your access to any Service if, in our sole discretion, your behavior violates these Terms or harms the experience of others.

3.2 Payments and Billing

If you purchase a program, digital product, or service, you agree to:

Provide current, complete, and accurate billing and contact information
Authorize Go Digital Marketing Co LLC to charge your payment method for all purchases made
Keep your payment information up to date

If a payment is declined or your account becomes past due, we reserve the right to suspend access to Services until your balance is paid in full. You are responsible for any fees incurred due to failed payments or collections activity.

3.3 Recurring Payments and Subscriptions

Some Services—such as digital memberships, subscriptions, or payment plans—renew automatically. By enrolling, you authorize us to charge your chosen payment method at regular intervals (e.g., monthly or annually), based on the plan you selected. You may cancel at any time, but you remain responsible for completing all scheduled payments for your term.

Example: If you select a 6-month payment plan and cancel after 2 months, you are still obligated to pay the remaining balance.

3.4 Refund Policy

Due to the digital nature and immediate access of our content, all sales are final and non-refundable, including:

Confidence on Camera Academy
Sales & Marketing Workshops
Speaking Events
Coaching
All other products and services

We do not offer partial refunds, credit transfers, or cancellations once a purchase is made. If you are on a payment plan, you are responsible for completing all payments, regardless of usage or participation.

Late Payments: Invoices more than 5 business days past due may incur a late fee of $250. Continued non-payment will result in collections activity and revocation of access to current and future programs, even those previously paid in full.

No-Show Fees: For live events, retreats, or VIP days, a $500 “no-show” fee will apply if you reserve a seat but do not attend, as your absence impacts logistics and capacity.

Chargebacks: THERE ARE NO REFUNDS. In the event of a chargeback attempt, you expressly agree to forfeit any and all applicable bonuses, affiliate bonuses, or other materials afforded to you. We reserve the right to present proof of access and these terms and conditions to the financial institution investigating the dispute. You agree to pay all legal costs related to the recovery of funds.

3.5 International Users

We love our global community! However, it’s your responsibility to comply with your local laws, including taxes, customs, and regulations regarding digital services.

3.6 Content Use and Sharing

Unless explicitly stated otherwise, all content provided through our Services is proprietary and protected under copyright law. You may not reproduce, distribute, republish, or exploit any portion of the content for commercial purposes without prior written consent.

This includes, but is not limited to:

Worksheets
Slide decks
Coaching replays
Video trainings
Templates and guides

Violation of this policy may result in legal action and permanent revocation of access to Services.

4. INTELLECTUAL PROPERTY RIGHTS

4.1 Ownership of Content

All content made available through Go Digital Marketing Co LLC—whether accessed via our website, coaching programs, live events, downloads, or membership platforms—is the intellectual property of Go Digital Marketing Co LLC and is protected by copyright, trademark, and other applicable intellectual property laws.

This includes, but is not limited to:

Video trainings and course recordings
Audio lessons and podcast content
Coaching session materials
Digital downloads and templates
Program frameworks, methods, and strategies
Logos, graphics, and branding elements

You may not copy, reproduce, distribute, modify, create derivative works from, or exploit our content in any way without our explicit, written permission. We reserve all rights not expressly granted in these Terms.

4.2 Trademarks

The name Julee Gracey, her logo, and the names of her programs—such as Confidence on Camera Academy, Highly Confident, and others—are trademarks and service marks of Go Digital Marketing Co LLC. You may not use these marks or any confusingly similar variations for any purpose without written approval.

All third-party trademarks referenced on this Site are the property of their respective owners and do not imply any affiliation, sponsorship, or endorsement unless expressly stated.

4.3 User-Generated Content

If you submit content to Go Digital Marketing Co LLC—including testimonials, success stories, images, comments, or feedback—you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, publish, and display that content across our platforms for marketing and promotional purposes.

You acknowledge that:

You own or have permission to share any content you submit
Your submissions do not infringe on any third-party rights
We may use your first name, likeness, or social media handle in connection with your submission unless you explicitly request otherwise in writing

4.4 Copyright Complaints

We respect the intellectual property of others and expect our users to do the same. If you believe that any material on our Site infringes upon your copyright, please send a detailed notice to support@juleegracey.com with the following information:

Your name and contact information
A description of the copyrighted work you believe has been infringed
A direct link or detailed description of where the allegedly infringing content is located
A statement that you believe, in good faith, that the use is unauthorized
A statement under penalty of perjury that the above information is accurate and that you are the copyright owner or are authorized to act on behalf of the copyright owner
Your electronic or physical signature

We take these notices seriously and will respond in accordance with the Digital Millennium Copyright Act (DMCA).

5. THIRD-PARTY WEBSITES AND RESOURCES

Our Services may contain links to external websites, services, or resources that are not owned or controlled by Go Digital Marketing Co LLC. These links are provided for your convenience only.

We do not endorse or assume any responsibility for:

The availability or accuracy of third-party sites
The content, advertising, products, or other materials found there
Any damages or losses caused or alleged to be caused by or in connection with your use of any third-party website or service

Any interactions, purchases, or communications between you and a third party—including those found through links on our Site or within our programs—are strictly between you and that third party. We are not responsible for resolving disputes or issues that arise from those relationships.

We recommend that you review the terms and privacy policies of any third-party sites before engaging with them.

6. SOCIAL MEDIA & THIRD-PARTY INTEGRATIONS

6.1 Social Platform Access

Our Services may allow you to connect or log in using third-party platforms such as Instagram, Facebook, or YouTube. These platforms are not operated or controlled by Go Digital Marketing Co LLC, and your use of them is subject to their own terms and privacy policies.

If you choose to integrate or connect a social media account, you acknowledge and agree that:

You are authorizing us to access limited information from that platform (such as your name, email address, or profile picture)
We may use that information to personalize your experience or communicate with you
We are not responsible for how those platforms collect, store, or use your data

Please review the settings on your social accounts to manage how your data is shared with third-party sites, including ours.

6.2 User-Generated Content & Tags

By tagging @JuleeGracey or using branded hashtags (such as #ConfidenceOnCamera, #HighlyConfident), you grant us permission to share your content for promotional purposes across our website, emails, or social media channels. We will always do our best to credit your original post, handle, or name unless you request otherwise.

You may revoke this permission at any time by emailing support@juleegracey.com.

6.3 No Endorsement

While we may repost or comment on content from other creators, brands, or users, this does not imply endorsement, partnership, or affiliation unless clearly stated. Likewise, any third-party tools or recommendations mentioned within our programs are for informational purposes only—we are not responsible for their performance, reliability, or support.

7. INDEMNITY AND RELEASE

7.1 Your Responsibility

By using our Services, you agree to take full responsibility for your actions, decisions, and results. You also agree to indemnify, defend, and hold harmless Go Digital Marketing Co LLC and its officers, directors, employees, contractors, affiliates, partners, and licensors from and against any and all claims, demands, liabilities, damages, losses, costs, or expenses—including reasonable attorneys’ fees—arising out of or related to:

Your use or misuse of the Site or Services
Your violation of these Terms
Your violation of any rights of a third party
Any content or materials you submit to us, publish publicly, or share within the Services

We reserve the right to assume the exclusive defense and control of any matter that would otherwise be subject to indemnification by you, and you agree to cooperate fully with us in asserting any available defenses.

7.2 Release

To the fullest extent permitted by law, you release Go Digital Marketing Co LLC and its team from any and all claims, demands, and damages—actual or consequential—arising from or related to your use of the Services or participation in any programs, coaching, events, or offerings.

If you are a California resident, you hereby waive Section 1542 of the California Civil Code, which states:

“A general release does not extend to claims that the creditor does not know or suspect to exist in their favor at the time of executing the release, which, if known by them, must have materially affected their settlement with the debtor.”

If you are located outside of California, you waive any comparable provision in your jurisdiction.

8. DISCLAIMER OF WARRANTIES

8.1 Services Provided “As Is”

All Services provided by Go Digital Marketing Co LLC—including but not limited to digital courses, downloads, live coaching, events, and access to the Site—are provided on an “as is” and “as available” basis. We make no guarantees, representations, or warranties of any kind—either express or implied—regarding the completeness, accuracy, reliability, or results of the Services.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to:

Implied warranties of merchantability
Fitness for a particular purpose
Non-infringement of intellectual property
Results or outcomes based on your participation in any program, course, or coaching

We do not warrant that:

The Services will meet your expectations or goals
The Services will be uninterrupted, timely, secure, or error-free
Any results or outcomes discussed—such as income, visibility, confidence, or growth—are guaranteed

8.2 Personal Responsibility

You acknowledge and agree that your success depends on your own effort, commitment, discipline, and follow-through. We are not responsible for your results or lack thereof.

Coaching and educational content is intended to support you—not replace your own judgment, business planning, or professional advice (including legal, medical, financial, or psychological advice).

By participating in our Services, you accept full responsibility for any decisions you make based on the information provided.

9. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AGREE THAT Go Digital Marketing Co LLC SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES—WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE—ARISING FROM OR RELATED TO:

YOUR ACCESS TO OR USE OF (OR INABILITY TO USE) OUR SITE OR SERVICES
ANY ERRORS OR OMISSIONS IN CONTENT OR MATERIALS
ANY DELAYS, INTERRUPTIONS, OR SECURITY BREACHES
ANY THIRD-PARTY LINKS, CONTENT, OR SERVICES
ANY LOSS OF INCOME, PROFITS, BUSINESS OPPORTUNITIES, DATA, OR GOODWILL
ANY DECISIONS YOU MAKE BASED ON COACHING, ADVICE, OR RESOURCES SHARED

THIS LIMITATION APPLIES EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IF, DESPITE THESE TERMS, WE ARE FOUND LIABLE FOR ANY DAMAGES, OUR TOTAL LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNT YOU PAID TO Go Digital Marketing Co LLC IN THE SIX (6) MONTHS PRIOR TO THE CLAIM—OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

10. BINDING ARBITRATION AND CLASS ACTION WAIVER

PLEASE READ THIS SECTION CAREFULLY—IT AFFECTS YOUR LEGAL RIGHTS.

10.1 Arbitration Agreement

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Services, you and Go Digital Marketing Co LLC agree to resolve the matter through final and binding arbitration, rather than in court. This includes disputes related to the validity, enforceability, or scope of this arbitration provision.

Arbitration shall be administered by an arbitration expert chosen by Go Digital Marketing Co LLC owners (or another mutually agreed-upon provider) and conducted in accordance with its applicable rules. Unless both parties agree otherwise, the arbitration will be held in or near Plano, Texas, and presided over by a single arbitrator.

The arbitrator’s decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

10.2 Exceptions to Arbitration

Either party may seek temporary or preliminary injunctive relief (e.g., to protect intellectual property or prevent immediate harm) in a court of law without waiving the right to arbitration.

10.3 Class Action Waiver

You agree that any arbitration or legal proceeding will be conducted only on an individual basis, and not as a class, collective, or representative action. You waive any right to participate in a class action or class-wide arbitration.

If this class action waiver is found to be unenforceable, the entirety of this Section 10 shall be null and void.

10.4 Right to Opt Out

You may opt out of this arbitration agreement by sending written notice to support@juleegracey.com within 30 days of your first use of our Services. Your notice must include your full name and a clear statement that you wish to opt out of arbitration.

11. TERMINATION

11.1 Right to Terminate

We reserve the right, at our sole discretion, to suspend or terminate your access to any portion of the Site or Services at any time and for any reason—including but not limited to:

Violation of these Terms
Failure to pay any fees owed
Fraudulent, abusive, or inappropriate behavior
Actions that interfere with the experience of other clients or users

We may do so without prior notice and are under no obligation to provide a refund or reinstatement.

11.2 Effect of Termination

If your access is terminated:

All rights granted to you under these Terms will immediately cease
You will no longer have access to any content, materials, or communities associated with the Services
Any unpaid fees or remaining payments on a plan will still be due and collectible

We reserve the right to delete or disable your account, data, or submitted content after termination, without liability to you.

11.3 Voluntary Cancellation

You may cancel your participation in a membership or subscription at any time via your account settings or by contacting support@juleegracey.com. However, please note:

Cancellations apply only to future billing cycles
You are still responsible for completing any agreed-upon payment plans
Refunds will not be issued for past payments or unused time

12. DISPUTES BETWEEN USERS

Go Digital Marketing Co LLC is not responsible for resolving disputes between users of the Services, including participants in any group coaching programs, live events, online communities, or social spaces associated with our offerings.

You are solely responsible for your interactions with other clients, members, or users. We reserve the right—but not the obligation—to intervene in disputes at our discretion.

If your behavior creates disruption, harassment, or a negative experience for others, we reserve the right to remove you from the program or community without refund.

13. GENERAL TERMS

These Terms, along with our Privacy Policy and any supplemental terms provided at the time of purchase, constitute the entire agreement between you and Go Digital Marketing Co LLC regarding your use of the Site and Services, and supersede any prior agreements, written or oral.

13.1 Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Texas, without regard to conflict of law principles. Any legal action that is not subject to arbitration must be brought in the state or federal courts located in Dallas, Texas, and both parties consent to the exclusive jurisdiction of those courts.

13.2 No Waiver

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of such right or provision.

13.3 Severability

If any part of these Terms is found to be invalid or unenforceable, that part shall be interpreted to reflect the parties’ original intent as closely as possible, and the remaining sections will remain in full force and effect.

13.4 Assignment

You may not transfer or assign these Terms without our written consent. We may assign these Terms to another entity at any time, in whole or in part, without notice.

13.5 Electronic Communications

You consent to receive communications from us electronically, including via email and notices posted on the Site. These communications satisfy any legal requirement that they be in writing.